Step Up Series FAQ

by the Perch Team

How does Step Up Series help my business?

Step Up Series guides small businesses to improve their social and review profiles to get found more often, build trust and confidence in the business, stand out from the competition, and convert online visitors into customers. Every month, we look at different aspects of your social and review pages and point out if there are things that need to change. We also give you simple instructions for making the changes.

Who is the target audience for Step Up Series?

Step Up Series is designed for small local businesses with a brick-and-mortar presence. This includes restaurants, local shops, salons and spas, cafes, pet services, gyms, bakeries, and similar local businesses.

How does Step Up Series relate to Perch?

You'll need to use Perch to select your business and your competitors. The Step Up Series uses this data for the assessments of your social and review profiles, and for comparing your social activity to your competition. Perch is a free app, and you can use it to watch social activity for your business and your competitors.

Is there a trial for Step Up Series?

Yes, we offer a free 30 day trial for Step Up Series.

Do I need to give you my credit card for the trial?

No, there is no credit card required to sign up for the trial. All Perch users are automatically enrolled in this free trial for Step Up Series when signing up for Perch.

What do I get in the trial?

The trial includes two complimentary Step Up Series assessments. These are the first two assessments in the series. In these first two assessments, we look at your presence to make sure customers can find you where they are most active. For example, we check to see if you are on the largest consumer sites and on Google and Apple maps, we take a look at your Facebook page to make sure it's indexed by Google, we examine the business categories selected for your business to ensure you are included in important searches, we look for consistency and completeness of your business data, and more.

Do I have to be the business owner to sign up for a trial?

No, anyone interested in improving the social and review pages for a business can sign up for the Step Up Series. These are often owners, managers, marketing staff, or agencies who assist the small business.

What happens at the end of the trial?

If you would like to receive additional assessments, you will have the option to purchase a monthly or an annual plan. If you don't purchase a plan, you can continue to use Perch but won't receive any additional Step Up Series assessments for your business.

What is your refund and cancellation policy?

We give you the first two assessments for free, so you can evaluate Step Up Series. After that, we don't offer refunds. However, you can cancel at any time. Once you cancel, you will not be billed for a new subscription period. Please contact us at billing@perchapp.com to cancel or for questions.