GetFiveStars FAQ

Frequently Asked Questions about the GetFiveStars Review System

What is GetFiveStars?

GetFiveStars is designed to let a business or an agency working on their behalf easily implement a customer feedback/review management process based on tried and true best practices.

The product automatically requests and tracks feedback, prevents bad reviews, pushes testimonials out to the business website and encourages happy customers to leave reviews across the Internet.

What are the key benefits of GetFiveStars?

  1. Get better search results: The more reviews and testimonials you get, the better your search results become. Which leads to more customers and more reviews.
  2. Capture feedback: Get in the habit of creating a dialogue with customers so you can build on your strengths, catch problems early, and constantly improve your service.
  3. Generate word-of-mouth: GetFiveStars helps you generate the referrals, testimonials, and other word-of-mouth feedback that leads to repeat business.

Will GetFiveStars work for my type of Business?

GetFiveStars can be used for “any” type of business that can benefit from a consistent process for generating, capturing, and responding to customer feedback so they can create a virtuous cycle of customer engagement and service improvement.

GetFiveStars is designed to let a small business (or an agency working on their behalf) easily implement a best practice customer feedback/review management process.

The product automatically solicits and tracks feedback, minimizes the number of bad reviews, pushes testimonials out to the business website and encourages happy customers to leave reviews across the Internet.

Do I need a website for GetFiveStars?

The short answer is "No" — You do not need to have a website. GetFiveStars provides you with everything you need including a page and email forms to communicate with your customers right away.

However, we encourage every business owner to have a website. GetFiveStars will allow you to embed reviews on your website and ask for feedback right there on your site.

GetFiveStars uses the Google friendly Schema.org format to display your selected reviews and testimonials, which are indexed as unique content of your site. GetFiveStars of course works on all types of websites - HTML, PHP, Drupal, Joomla, WordPress and more. The design is fully responsive for Phone and Tablet uses and works on any Mac and PC browser such as Internet Explorer, Safari, Chrome and Firefox etc.

I do not have my customers email address — can GetFiveStars help?

That's OK. Many businesses don't have email addresses for their customers. Now is a good time to start collecting them. GetFiveStars works great on mobile devices like iPhone, Android phones, iPads, etc. so you can just add the customer's name and email address right there while they are in your office.

GetFiveStars provides a "Kiosk Mode" and a short direct feedback "URL" unique to your business.

Kiosk mode is great for using GetFiveStars on site while with your customers. The Unique Feedback URL can be added to printed media, invoices, bills, tabs, receipts, business cards, QR codes, SMS etc - and does not require you to know the customers email or name.

Of course GetFiveStars never holds your customer data hostage. You can export all data at any time.

Do I need a physical street address to use GetFiveStars?

No, you do not need to have a physical address. A physical address is only needed to register for GetFiveStars. Use your business mailing address or any other address. After sign up click on "Settings -> Email Templates" and you can upload a business logo or image at the bottom of the page that will replace the address and Google Maps box in all your customer interactions.

Does GetFiveStars require a contract or are there termination fees?

GetFiveStars does not have any hidden fees, contracts, locks or termination fees. If you purchase a monthly plan, your account is billed monthly and you can cancel at any time. If you purchase a yearly plan, you can cancel after the first 3 months period.

We won't hold your reviews and data hostage either — You can export all your customers and reviews at any time.

Does GetFiveStars require a lot of my time every week?

GetFiveStars is a fully automated solution. Once you have created your account you can take advantage of several automated features, such as automatically send and receive feedback emails and alerts. Automatically approve positive reviews to show on the web, while hiding negative ones. As well as automated follow up and reminder emails to just name a few.

If you would like to save 30 minutes or so, we can help with the setup. We offer a Concierge service to help you get set up.

Does Google, Bing and other Search Engines index reviews and feedback left by my customers?

Yes — all content presented by the Testimonials Widget is indexed by Google as part of your website. It is marked up in the Schema.org review format, a format that Google recognizes. In many cases, we've seen testimonials pages get enough page rank where the review "stars" are also show up in the Google search results.

I heard that syndicating reviews to other review sites is bad for SEO. Does GetFiveStars syndicate?

GetFiveStars does not syndicate your review content. It captures feedback from your customers that can be used on your website, and encourages your happy customers to leave you online reviews on sites like Google, Yelp, Yahoo, Facebook and others by making it easy for them.

This approach provides unique, non-duplicated content in the form of testimonials and reviews that the search engines love.

Is there Support, Documentation and a UserGuide available for GetFiveStars?

GetFiveStars includes personal email support via perch@getfivestars.com. GetFiveStars also comes with a comprehensive User Guide.